A truly memorable trip
Dear El Monte RV,
We would like to thank you for making our first motorhome experience a truly memorable one. A friend told us about El Monte RV and said that they are reliable and clean. We were so pleased with the rental, the comfort and ease, that we plan on doing this again in the future. We have now decided to possibly purchase a motorhome in the next few years because we had such a wonderful time. We are already looking at the calendar to see when we can get away. Next time, we want to try one a little bigger.
First, we would like to thank Elizabeth Nunez for our reservation and update. She explained the different rentals to help us decide what we needed and sent us confirmation quickly. Because the pickup location moved from Oxnard to Ventura, she called us to let us know and re-emailed the contract and other documents to recheck. It was great communication on her part. She was helpful and friendly. Elizabeth is a true asset to El Monte RV.
Secondly, we would like to thank the friendly owners and staff of H&H RV Repair and Storage in Ventura. Customer service is everything, and they sure have the best. Everyone there was so helpful and did their best to get us on the road quickly to start our vacation. They reviewed all areas of the motorhome and gave us advice/suggestions for us first-timers. We were there 45 minutes and felt like we had new friends. We believe your move to Ventura, to this location for RV pickups, was a great one.
We look forward to our next rental. Thank you again for everything.
|