Please note: Our call centre is experiencing a larger than normal volume of calls at the moment so there may be some delay in answering your call. New bookings can be made using our website.

FAQ

Please browse or search through our most common Frequently Asked Questions below:


What should I expect on arrival?

Customers should expect to pick up the rental after 1 pm based on...

Customers should expect to pick up the rental after 1 pm based on vehicle readiness, calling ahead to confirm your pick-up time is required.
Call the pick-up location between 8:30 am – 9:30 am on the morning of the scheduled pick-up and arrange a vehicle pick-up time.
Customers must arrive at the pick-up station no less than one hour before rental station’s official closing time.
There is no refund if client picks up later than the booked day of departure.
Customers should allow 1-2 hours after arrival for vehicle orientation and rental contract processing.
All renters must also sign the “Winterization Advisory” when renting between October - March. Fees may apply.

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Updated on Thu, 21 Jan 2021

Rent with El Monte RV

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