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RV Rental Pickup & Return Process and FAQ

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The RV Rental Pickup
& Return Process & FAQ

 


Pickup:
How do I get to the rental location?
What documents do I need to bring?
How old do I need to be to rent a motorhome?
Can I add additional drivers to the rental contract?
What kind of security Down Payment is required?
When can I pick up the vehicle?
Do I need to schedule a pick up time?
Is luggage storage available at the location?
Is parking available for my vehicle?
What kind of instruction will I be given about the vehicles, their appliances, and how to use them?
Are grocery and other facilities available near the rental station?

Are pets allowed in the motorhomes?


Return:

When must I return the vehicle?
Do I have to return the motorhome with the gray and black water tanks empty?
Do I have to return the motorhome with a full gas tank?


Pickup:

 

How do I get to the rental location?

If you are flying into a Fly/Drive location to pick up one of our motorhomes for rent, transfers from designated areas can be arranged upon request. You will need to arrange your own transportation to and from all other locations.  Please note:  transfers from the Mayfair Hotel (LAD) and the Bijou Hotel (SFD) are charged at $25 per person per direction.

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What documents do I need to bring?

(1) Current drivers license. The license must not expire during the rental
period. Any additional drivers to be added on the contract must have
their current drivers license as well and must be present at pickup.
(2) Proof of insurance with policy number. Bring a separate rider if your
insurance company requires one. A separate rider is required for the
diesel pusher model. It is the renters responsibility to confirm coverage.
(3) A major credit card with sufficient available credit.
(4) If you are a AAA Member, you must have yours or your spouse's AAA
card with you at the time of pickup to receive the AAA discount
.
(5) If you are an International customer, please bring your Passport.

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How old do I need to be to rent a motorhome?

You must be at least 21 years of age to rent a motorhome. In some states, the minimum age is 25. Ask the reservations agent to be sure.

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Can I add additional drivers to the rental contract?

Yes, however they must be present at the time of pickup and have a valid drivers license that will not expire during the length of the motorhome rental contract. Additional fee may apply at some locations.

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What kind of security Down Payment is required?

The security Down Payment for recreational vehicle rentals is $1,000 ($2,000 for Luxury Class, $5,000 for Diesel Pusher) hold on a major credit card.

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When can I pick up the vehicle?

Vehicle pick up is between 13:00 and 16:00 depending on vehicle readiness. Please allow 1-2 hours for pick up procedures.

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Do I need to schedule a pick up time?

Yes. You must call between 8:30am and 9:30am the day of pickup and schedule a vehicle pickup time even if no El Monte RV transfer is required.

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Is luggage storage available at the location?

Luggage storage is available on a limited basis at fly/drive locations. However, to facilitate the pick up and drop off procedures, we recommend that the clients store luggage in their vehicle. Soft-sided or collapsible bags are the best for storage in the vehicle.

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Is parking available for my vehicle?

Yes, at selected locations. Prices per night vary. Not every location has overnight parking for customers available, so please call in advance to check. If you choose to leave your vehicle, it is at your own risk.

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What kind of instruction will I be given about the vehicles, their appliances, and how to use them?

You will receive a full orientation of the motorhome, including client's maintenance use and responsibility. Orientation consists of a video in English, German, Dutch, French, Italian, or Spanish introducing general concepts of motorhome use as well as a personal instructional walk around of motorhome by a qualified instructor. Operator manuals are provided for clients to take with them in English, German, Dutch, French, Italian, and Spanish.

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Are grocery and other facilities available near the rental station?

Our location staff will be happy to provide you with this information.

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Are pets allowed in the motorhomes?

Yes, pets are allowed in our motorhomes.  There is no charge to bring your pet, however, a cleaning fee may be applied at return if the motorhome is brought back in unclean condition because of the pet.

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Return:

When must I return the vehicle?

Vehicle return time is between 08:00 and 11:00. Penalties are charged for late returns without prior authorization. If transfer is required at fly/drive locations, no transfer will be provided if you return past 11:00.

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Do I have to return the motorhome with the gray and black water tanks empty?

Yes. If you are unable to do so, you will be charged the then-current rate for this service.

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Do I have to return the motorhome with a full gas tank?

You must return the motorhome with the same level of gasoline that it had when you picked it up. Normally, the motorhome is "topped off" before it leaves, so when it returns, we will top it off again.

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