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Welcome to Frequently Asked Questions!
 

 

 

My Account Information 
 

How do I change my mailing address?
  • Click on the 'My Account' link at the bottom of the page and log in.
  • Your account information will be shown at the right side of the page. 
  • Make any changes needed to your address.
  • Click on the "Update My Account Info" button. 


I have recently gotten married, how do I update the name on my account?

  • Click on the 'My Account' link at the bottom of the page and log in.
  • Your account information will be shown at the right side of the page. 
  • Make any changes needed to your name.
  • Click on the "Update My Account Info" button. 


How do I change my email address?

  • Click on the 'My Account' link at the bottom of the page and log in.
  • Your account information will be shown at the right side of the page. 
  • Make any changes needed to your email address.
  • Click on the "Update My Account Info" button. 

 

Points
 

Do points expire? 
Your points will never expire. 

What are my Monty Perks start up points? 
When you sign up for the Monty Perks program for the first time you are given 300 points to get you started on your way to your first reward.   You will also receive 300 points annually if your birthday is entered in your account.

I made multiple reservations under my name. Do I get a multiple discount and points? 
If the reservations were made for different motorhomes you will get your points and discounts. 

Can I combine my points with another member’s points?
No, we’re sorry, but points may not be combined or transferred between members.
 

Rewards
 

How do I redeem my rewards?
You simply need to print the rewards and give it to the counter agent upon pickup.  

How many points does it take to exchange them for a reward?

 Reward Amount 

 Points Required 

500 Miles

1,000

 1000 Miles

2,000

 Free Day

2,000

 

How long do I have to use my rewards?
There is no restriction on how long you have to use your rewards.

I did not receive my email with my reward certificate, why?
The reward certificate email is a generated automatically when you clicked on the reward to purchase it.  Some email providers will block automatically generated emails to protect their users from SPAM. Sometimes the reward certificate email will be discarded before it gets to your account, and sometimes it will be redirected to your junk folder. 

*Note- If you did not receive your email read below to find out how you can find your certificate #. 

I didn't receive my verification email and I have an AOL email address.
Under AOL SPAM Settings, there is a section for "Control Who I Get Mail From". If you only allow mail from AOL members or from your sender list, you will not receive emails from Monty Perks. Either add the following email to your sender list or set it to "allow mail from all senders". Monty Perks
 

What if I do not have an AOL account but would like to add El Monte RV Monty Perks to my safe list?
Each email provider has different steps to add an address to the safe list. Most email providers have a help function where you can find the safe list, spam options, etc... 

If I did not receive my reward email what are my options?
You can find your reward # in your homepage.

  • Click on the tab 'My Account'
  • Under the section' Rewards History' you will find a table of your reward History. 

*Note- This table will show ALL previous rewards

I have more questions:
Please call 1-888-810-3199


Gift Certificates

How can I order Gift Certificates?
Gift certificates are not available at this time, but may be in the near future.  Keep checking back! 

Miscellaneous

I don’t want to receive emails, how do I get on your 'do not email list'?
Please send an email to Monty Perks and request to be taken off the email list. You will stop receiving promotions from El Monte RV’s office.

*Note- Please understand that you may receive additional emails for the next couple of weeks, as we may have already created email offers before we received your request.

I don’t want to receive junk mail, how do I get on your 'do not mail list'?
Please send an email to Monty Perks and request to be taken off the email list. You will stop receiving promotions from El Monte RV’s office.

*Note- Please understand that you may receive additional emails for the next couple of weeks, as we may have already created email offers before we received your request.

 

Program Terms and Conditions


Points

  • Points will be awarded based only upon the number of nights rented.  (e.g. 5 motorhome rental nights = 500 points)
  • Points will be posted to a member’s account within 1 week of vehicle return.  
  • Points may not be combined or transferred between members.  
  • Points earning levels, earning methods, posting timelines and expiration rules are subject to change.

Rewards

  • Members must activate rewards prior to redemption.  
  • Rewards are non-transferable.  
  • Rewards have no cash value, no cash or points back.  
  • When redeeming rewards, members must present a reward certificate at the time of pickup.  
  • All reward certificates are validated electronically upon use at redemption and may not be used again.  
  • The reward amount will be applied to the member’s current contract.  
  • Rewards may be used in conjunction with Longterm or AAA discount.  Rewards cannot be combined with any other discounts or specials i.e. Early Bird discounts, One-Way Specials etc.
  • A member may return an activated but unused reward for a points refund.  Return transactions must be handled by phone through the program phone number.  Points will be credited to the member’s account within two business days following the return transaction.
  • Rewards are only valid for use with individual leisure/vacation travel rentals and only if renter/named credit card holder will be present at the pick-up counter to sign the rental contract.


Disclaimer

By becoming a member of the Monty Perks program, you agree to receive advertising, marketing materials and other communications from El Monte RV. You may opt out of any of these communication channels by sending an email to Monty Perks Program or by calling 1-888-810-3199, or by unsubscribing via an email link provided in our email.

El Monte RV may, at any time and without notice, terminate or modify the Monty Perks program without notice.

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