Please note: Our call centre is experiencing a larger than normal volume of calls at the moment so there may be some delay in answering your call. New bookings can be made using our website.

Travel Advisory – COVID 19

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El Monte RV fully respects and follows the guidelines set forth by local and state officials concerning stay-at-home orders, state-mandated quarantine orders, and social distancing. Customers are encouraged to review state and local COVID guidelines prior to embarking on their RV vacation and abide by state and federal instructions. For further information on El Monte RV’s COVID policies and Clean Promise please review our posted COVID-19 Response page.

Dear Friends and Customers,


Recognizing the ongoing uncertainty surrounding the Coronavirus (COVID-19) we want to assure you that our highest priority is the health and well-being of our customers and crew, as well as the communities we are a part of. With that in mind, we would like to inform you of our updated cancellation policies, RV cleaning procedures, and pick-up / drop-off practices. Please check this page often, as policies are subject to change as the situation evolves globally.


"Stay at Home" Instructions

El Monte RV fully supports and respects the instructions of local and state governments regarding social distancing and stay-at-home orders and so our support and head office staff have been doing their part by working from home.

At El Monte RV we are committed to remaining open to support the community and our customers by providing temporary accommodation to facilitate self-isolation. Our RVs are fully self contained and useful to those looking for self-isolation alternatives in effort to prevent the spread of COVID-19 enabling people to be nearby, yet separated from friends and families.  

  • During this period, we will not rent our RVs to those intending on travelling to events or other gatherings.
  • Our stores operate according to appropriate social distancing and face covering measures, we ask for your patience and your compliance with the guidance of our staff.  
  • We may also be able to arrange a delivery service to support with self-isolation, should this be a preferred option, please contact us for more detail.
  • We remain open for business to assist our customers with transportation and temporary housing needs at this time.



If you need to change your travel plans:

Please note, while we have additional staff assisting with changes required to bookings, however, we are receiving a large volume of calls, so we apologize in advance for any delays.

Customer Pickups

For customers scheduled to pick-up your vehicle up from our location during these dates not wishing to travel please contact our Reservations team.  Our team can help you reschedule your travel plans.

It may be possible to change your booking to pickup from one of our other locations around the country.  Please contact our team to inquire about this.

Customer Returns

Please be aware that our regular shuttle service will not be operating, but our branch teams can help provide alternative arrangements if required.  For San Francisco, Please check BART's website for changes to their scheduled service. 

You may decide you want to change your booking to return at another location, if you would like to do this, please contact us to arrange it and we will try and accommodate you.

Extending your booking

If you are currently travelling in one of our RVs, and would like to extend your booking, please contact us and we can help you arrange this.  




If you booked with us directly:

If you have been impacted by a Government travel ban, please contact our reservations team at reservations@elmonterv.comAll customers who booked with us directly affected by and government travel bans will be issued a credit toward a future booking. 

Our standard cancellation terms will apply outside of this.

If you booked with an agent:

If your booking was made through a travel agent please contact the booking agent directl


RV Cleaning


As an experienced and trusted provider of RV rentals for 50 years, El Monte RV  maintains extremely high standards for motorhome cleanliness. Our procedures adhere to all guidelines provided by the Centers for Disease Control and Prevention (CDC) on COVID-19 and we are fully confident of customer safety within our RVs.



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