Search
search
Please note: We are experiencing very high levels of calls. If your call is related to travel outside of the next 7 days we encourage you to send us an email to reservations@elmonterv.com. Please include your travel dates, pickup and drop of location, and number of people travelling. Thank you.

Travel Advisory – COVID 19

Rent An RV

Rent an RV

Pick Up Date
Drop Off Date
Driver License Country
Coupon Code

Dear Friends and Customers,

Recognizing the ongoing uncertainty surrounding the Coronavirus (COVID-19) we want to assure you that our highest priority is the health and well-being of our customers and crew, as well as the communities we are a part of. With that in mind, we would like to inform you of our updated cancellation policies, RV cleaning procedures, and pick-up / drop-off practices. Please check this page often, as policies are subject to change as the situation evolves globally.


"Stay at Home" Instructions

On March 19th, in efforts to minimize the spread of COVID-19,  Governor Gavin Newsom issued a "Stay at Home" order affecting all California residents until further notice.  Several other states and counties across the United States have issued similar instructions.  El Monte RV fully supports and respects these instructions, with our support and head office staff working from home.

At El Monte RV we are committed to remaining open to support the community and our customers by providing temporary accommodation to facilitate self-isolation.   Our RVs are fully self contained and useful to those looking for self-isolation alternatives in effort to prevent the spread of COVID-19 enabling people to be nearby, yet separated from friends and families.  

  • During this period, we will not rent our RVs to those intending on travelling to events or other gatherings.
  • Our stores operate according to appropriate social distancing measures, so please be patient and comply with the guidance of the staff at our stores.  
  • We may also be able to arrange a delivery service to support with self-isolation, should this be a preferred option, please contact us for more detail.
  • We remain open for business to assist our customers with transportation and temporary housing needs at this time.


If you need to change your travel plans:

Please note, while we have additional staff assisting with changes required to bookings, however, we are receiving a large volume of calls, so we apologize in advance for any delays.

Customer Pickups

For customers scheduled to pick-up your vehicle up from our location during these dates not wishing to travel please contact our Reservations team.  Our team can help you reschedule your travel plans.

It may be possible to change your booking to pickup from one of our other locations around the country.  Please contact our team to inquire about this.

Customer Returns

Please be aware that our regular shuttle service will not be operating, but our branch teams can help provide alternative arrangements if required.  For San Francisco, Please check BART's website for changes to their scheduled service. 

You may decide you want to change your booking to return at another location, if you would like to do this, please contact us to arrange it and we will try and accommodate you.

Extending your booking

If you are currently travelling in one of our RVs, and would like to extend your booking, please contact us and we can help you arrange this.  


Cancellations

If you booked with us directly:

If you have been impacted by a Government travel ban, please contact our reservations team at reservations@elmonterv.comAll customers who booked with us directly affected by and government travel bans will be issued a credit toward a future booking. 

Our standard cancellation terms will apply outside of this.

If you booked with an agent:

If your booking was made through a travel agent please contact the booking agent directl

RV Cleaning

As an experienced and trusted provider of RV rentals for 50 years, El Monte RV  maintains extremely high standards for motorhome cleanliness. Our procedures adhere to all guidelines provided by the Centers for Disease Control and Prevention (CDC) on COVID-19 and we are fully confident of customer safety within our RVs.

Print

GET GREAT OFFERS STRAIGHT TO YOUR INBOX 

Keep in the loop about our lastes deals, exclusive content and upcoming events with the El Monte newsletter.

JOIN NOW

We are committed to proctecting your privacy and information security. Your information will be held securely and used in accordance with any applicable privacy law, our internal policies, and our Privacy Policy which explains how we collect, use, disclose, transfer and store your information.

Full Site

Copyright © 1995-2020 El Monte RV.
All rights reserved.