Please note: Our call centre is experiencing a larger than normal volume of calls at the moment so there may be some delay in answering your call. New bookings can be made using our website.

TravelZoo FAQ

Rent An Rv

Rent with El Monte RV

Pick Up Date
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How old do I have to be to rent a Factory Special RV?

For the Factory Special the renter must be 25 years of age and must have a major, non-debit credit card, a valid driver’s license from country of residence and current identification (including passport for non-US residents).

Can I have someone else pick up the RV for me?

No, the person making the reservation must be present at pick up.

Is there a security deposit?

Yes, there is a refundable security deposit that must be paid at time of pick up by credit card. Major, non-debit credit card used for the required security deposit must have a minimum credit limit of the security deposit amount available above the rental charges.

Do I have to purchase your insurance or can I provide my own?

Renter must provide a binder for Primary Third-Party Liability Insurance up to the State Statutory Limits applicable to the Rental Vehicle. Primary Third-Party Liability Insurance may be available to purchase for those clients who do not want to use their own insurance as primary, who do not have sufficient insurance or who do not have valid insurance for Rental Vehicle.

Insurance is available for purchase.

Do you substitute models?

At times it may be necessary to substitute a model which is different than the model you reserved. The substituted models may have similar, higher rated or be longer than the vehicle you reserved. No refund for additional fuel consumption, ferry charges or campground fees will be given due to the increased length or size of Rental Vehicle.

Is there a charge for using the generator?

No, there is no charge for use of generators

Is there a charge for mileage?

3,000 Miles included. Additional miles will be charged at .45¢ per mile.

What is your Towing Policy?

Unfortunately, towing is not permitted with these units.

What is your cancellation policy and other rental conditions?

Rates are subject to change and are not guaranteed until the reservation is confirmed with a down payment to lock in the quoted price. Reservation down payment is applied directly toward the total rental charges due at the time of pickup and is non-refundable in the event of cancellation.

What types of motorhomes do you rent?

Customers who rent an RV through El Monte RV’s Factory Special Sale will be booked in either a Class C (Cabover style) or Class A (Bus Style) RV. We do not guarantee sizes, although we will do our best to accommodate requests. RVs will be assigned at pick-up and are based on availability. RV sizes cannot be guaranteed.

Types of RVs available


  • Class C 21’ - 23’
  • Class C Small (C22)
  • Class C 22’ - 24’


  • Class C 25’ - 27’
  • Class C Medium (C25)
  • Class C 28’ - 30’


  • Class C Large (C28)
  • Class A 30’ - 32’
  • Class C Family Sleeper (FS30)

How do I get to the rental location?

  • Transportation for the Factory at Elkhart, IN:
  • Please be advised that we do not offer transfer shuttle service. Customers are responsible to provide their own transportation at their own expense.
  • Train Service via Amtrak ( ) from Downtown Chicago Union Station to Elkhart Indiana. Ride Share or Taxi to the Factory.
  • Train service via the South Shore Line ( to South Bend airport – Ride Share or taxi to factory
  • Bus Service ( from O’Hare and Midway airports to South Bend airport – Ride Share or taxi to factory
  • Rental car from Chicago with drop off in Elkhart or South Bend – Ride Share or taxi to factory or returning car with 2nd driver in motorhome
  • Flight into South Bend airport – Ride Share or taxi to factory
  • Rental car from South Bend Airport returning car with 2nd driver in motorhome

Transportation for the Factory at Chicago/Glen Ellyn, IL:

  • Please be advised that we do not offer transfer shuttle service. Customers are responsible to provide their own transportation at their own expense.

What documents do I need to bring?

Please bring the following documents. Failure to provide these at time of pick-up could void your reservation.

  1. Current driver’s license. The license must not expire during the rental period. Any additional drivers to be added on the contract must have their current driver’s license as well and must be present at pickup. Temporary licenses are not acceptable. No special license is required to drive our motorhomes.
  2. Proof of insurance with policy number. Bring a separate rider if your insurance company requires one. It is the renter's responsibility to confirm coverage.
  3. A major credit card with sufficient available credit.
  4. If you are an International customer, please bring your Passport.

Can I add additional drivers to the rental contract?

Yes, however they must be present at the time of pickup and have a valid driver’s license that will not expire during the length of the rental contract.

When can I pick up the vehicle?

Your pick-up time will be scheduled prior to your arrival and will be between 1pm – 4pm. A member of our customer service team will be in contact with you to inform you of when you can pick up your unit. Please allow 1-2 hours for pick up procedures.

Do I need to schedule a pick-up time?

Yes. A team member will contact you to schedule your pick-up time.

Is luggage storage available at the location?

Luggage storage is not available

Is parking available for my vehicle?

No, unfortunately, there is no parking available at the pick-up location.

What kind of instruction will I be given about the vehicles, their appliances, and how to use them?

You will receive a full orientation of the motorhome, including client's maintenance use and responsibility. Orientation consists of a video in English, German, Dutch, French, Italian, or Spanish introducing general concepts of motorhome use as well as a personal instructional walk around of motorhome by a qualified instructor. Operator manuals are provided for clients to take with them in English, German, Dutch, French, Italian, and Spanish. Videos can be viewed in advance of your pickup date by visting this page

Are grocery and other facilities available near the rental station?

Yes, there are grocery stores located near both the Chicago area and Elkhart, IN pick-up locations. We suggest that you refer to Google to find the store that’s located closest to you.

Are pets allowed in the motorhomes?

No, unfortunately, pets are not allowed with our Factory Special units.

When must I return the vehicle?

Vehicle return time is between 08:00 and 11:00. Penalties are charged for late returns without prior authorization.

Do I have to return the motorhome with the gray and black water tanks empty?

To avoid additional charges, please return the motorhome with both the grey and black water tanks empty.

Do I have to return the motorhome with a full gas tank?

You must return the motorhome with the same level of gasoline that it had when you picked it up. Normally, the motorhome is "topped off" before it leaves, so when it returns, we will top it off again. If the tank is not full upon return a fee may be applied.


Brand New Motorhomes! You’ll pick up a brand-new motorhome fresh from the factory. Direct off the factory floor, and ready for your adventure, these motorhomes come complete with all-new interiors, new appliances, and that new RV smell.


Pick Up Dates. Pick up dates available beginning March 1st. Book today for the best availability and pick up between March 1 - April 30, 2021. Want to travel May through June? Sign up on our waitlist and a reservation agent will reach out when bookings open up.  

Sizes and Destinations are Limited. We only offer these special deals once a year, and inventory is extremely limited. El Monte RV encourages you to book today for the best availability or sign up on our waitlist to receive the latest updates on reservation availability.


Destination Locations Available:

  • California: Los Angeles, San Francisco
  • Colorado: Denver
  • Florida: Miami (SOLD OUT), Orlando (SOLD OUT)
  • Nevada: Las Vegas
  • New York: New York
  • Texas: Dallas
  • Utah: Salt Lake City
  • Washington: Seattle


RVs Available Booking an El Monte RV Factory Special RV means that you will get the very latest, newest RV on the road. And while we can’t guarantee a specific RV size, we can promise that the RV will be completely new and fresh off the factory floor.


RV sizes will be between 22’ and 30’ and can accommodate up to five people maximum.


Specific RVs will be assigned at pick-up. Customers may request a preferred size however this request cannot be guaranteed.


Types of RVs available

  • Class C Small (C22)
  • Class C Medium (C25)
  • Class C Large (C28)
  • Class C Family Sleeper (FS30)
  • Class A Large (AC35, AF34)


Socially Distanced and Self-Contained There’s a reason why RV travel is taking the country by storm. There’s simply no better option to get out on the open road and vacation safely than from the comfort of an RV.


Nationwide Destinations Limited availability to destinations across the country. For best availability consider traveling to one of our California or Nevada destinations. We encourage arrivals before Easter 2021. 


Two Pick-Up Locations to Choose From! Pick up your brand-new motor home from either Chicago, Illinois or Elkhart, Indiana. Transportation to Elkhart, Indiana may be available from Chicago area airports based on availability – let us know if you’d be interested in taking advantage of transportation on the waitlist form.

Please note, customers picking up at the Chicago, Illinois location will be assessed an additional charge of $150. 


Five Sizes Available Specific unit types can’t be guaranteed, we’ll do our best to accommodate your request. Sizes are based on availability.


Convenience Kits Available on Request Interested in reserving a convenience kit? Let us know on the waitlist registration form.


Personal Convenience Kits may include the following bedding, towels, table place setting for (1) person. Additional cost is $55 per kit.


Kitchen Convenience Kits may include pots, pans, cooking utensils Additional cost is $130 per kit.


50 Years of Experience


We know what it takes to have a great RV vacation. When you rent an RV from El Monte RV, you’ll experience the fun and freedom you only get by traveling by RV plus save BIG!

New Motor Homes! Motor homes are brand new and factory direct.

Experts With experience of over 50 years, you can be sure that you’re renting from RV experts.

Locations Nationwide Select drop off locations nationwide.

24-Hour Road Side Assistance You’re never alone on the road. Our 24-hour roadside assistance is available to help with any questions you may have during your vacation.

Free Generator All Factory Special RVs come equipped with a free generator.

Want to save even more? Additional savings are available for customers booking multiple reservations! Looking for other options? Check out our other great one-way deals at El Monte RV




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