The time slot process allows guests to select both pickup and drop-off times during the Self Check-In flow, with visibility into all available free and paid options. 

If time slots are pre-selected by internal staff, they will appear during Online Check-in and can be adjusted by the guest before completion. 

We understand that travel plans don’t always go exactly as scheduled. If you arrive earlier or later than your booked time, the information below explains what options may be available and how our team will support you.

Q: When do I select my pick‑up and drop‑off times?

A: Pick‑up and drop‑off times are selected during the Online Self Check‑In process, where you’ll see all available standard (free) and paid time slot options.

Q: Can I change my pick‑up or drop‑off time after completing Online Check‑In?

A: Once Online Check‑In is completed, time slots can no longer be changed online. If you need to make an adjustment, please contact our Reservations team for assistance.

Email: [email protected]

Q: Are standard pick‑up and drop‑off times free?

A: Yes. Standard time slots are free of charge. Early pick‑up and late drop‑off options may be available for an additional fee.

Q: What happens if my time slots were already selected for me?

A: If time slots were pre‑selected by Reservations or branch staff, they will appear during Online Check‑In and can be adjusted before you complete check‑in.

Q: Can I arrive early for my pick‑up time?

A: If you arrive early and your RV is ready, you may be able to pick up sooner by paying the applicable time slot difference. Availability depends on vehicle readiness at the branch.

Q: What should I do if I expect to be late for my drop‑off?

A: If you think you may be late due to traffic, weather, or other delays, please contact your pick‑up or drop‑off location as soon as possible. Additional charges may apply depending on how late the return is.